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    PRIVACY POLICY

    ONLINE & E-MAIL BOOKING

    When you book online with Arctos Travel AG or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilized by us to help us handle your booking. Additionally, your name and travel details will be passed on to the airline and shipping company from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organisations as required by law.

    PAYMENT DETAILS

    As part of the booking transaction, we will collect payment details from you (may) include your credit card details. Arctos Travel AG will only use this information to gain payment for services rendered and your credit card details will be removed from all servers. In certain occasions we will contact you via telephone to confirm these details. Arctos Travel AG will never request for your payment details via e mail and we urge you not to send such information via e mail.

    COLLECTION OF PERSONAL INFORMATION

    All personal information given to us over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact us on info@arctos-travel.ch at any time to inquire about the details we hold on you.

    ONLINE BOOKING

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy.

    We may use your personal information to:

    - improve your browsing experience by personalizing the website

    - provide you with the services purchased through our site

    - send statements and invoices to you, and collect payments from you

    - send you email notifications which you have specifically requested

    - send you our newsletter and other news relating to Arctos Travel AG which may be of interest to you, where you have signed up for such information via e mail or other means (you can unsubscribe from marketing communications at any time)

    - deal with enquiries and complaints made by or about you relating to the website

    - keep the website secure and prevent fraud

    Arctos Travel AG will provide personal information to third parties only, if necessary for a booking.

    NEWSLETTERS

    Arctos Travel AG has a Newsletter service which requires your email address to sign up. Your e-mail address will only be used for marketing useful information about Arctos Travel AG’s services and offers. We will not rent, sell or share your e mail address with any third party. You can unsubscribe from our emails anytime by emailing us at info@arctos-travel.ch or directly in each newsletter.

    SECURITY OF YOUR PERSONAL INFORMATION

    We take reasonable technical and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you.

    All personal information given to us over the internet is protected by Secure Socket Layer (SSL) in addition to password and firewall protection.

    Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet.

    You are responsible for keeping your password and user details confidential. We will not ever ask you for your password.

    COOKIES

    Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.

    We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    We will use the session cookies to:

    - keep track of you whilst you navigate the website

    - prevent fraud and increase website security

    LOGGING

    We use Google Analytics to track the number of visitors and their behaviors on our website.

    - System administration reasons, i.e. tracking faults with the sites.

    - For planning purposes – to monitor the Effectiveness of campaigns and to keep track of the most visited destination

    LINKS TO OTHER WEBSITES

    The Arctos Travel AG website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus, we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the website in question prior to providing personal information.

    DATA PROTECTION OFFICER

    The General Data Protection Regulation is a regulation in Swiss law that seeks to protect the privacy of all citizens of Switzerland and is centrally targeted towards protecting and giving control to individuals over their personal data.

    Following this law, we give our customers the ability to request, retrieve or be enlightened of what their information is used for.

    If you wish to make a subject access request to let us know that you have changed your mind about the access we have on your personal information, you can request a copy of the information we have gathered on you, request erasure of your information or request to restrict our access to your information in the future, to do this you can use the following e-mail address: info@arctos-travel.ch

    ENQUIRIES/CONTACT US/FEEDBACK

    If you have any complaint or doubts regarding the use of your information or about the policy, don’t hesitate to contact us.

    Contact:

    - Email: info@arctos-travel.ch

    - Attention: Data Protection Supervisor

    - Address: Renggstrasse 15, CH-6052 Hergiswil, NW (Switzerland)

    - Telephone: + (00) 41 444 333 555

    We will respond to your enquiries and complaints within 30 days.

    POLICY AMENDMENTS

    We reserve the right to update the privacy policy from time to time and may make amendments to our existing policy. If we do, then the updated version will be uploaded on the website. We highly appreciate and would encourage you to follow through on your responsibility by checking in from time to time to be kept in the loop of being up-to-date with the newest terms and conditions of the policy. Frequent check-ins to the privacy policy page minimise any resentments that may occur if you feel like your privacy has been violated or breached.

    Last updated on 22nd November 2020